Terms of Service

1. Acceptance of these Terms

By using the Sanocare website, the Sanocare Pulse mobile application, or any of our Services, you ("you," "user," "patient") agree to these Terms of Service ("Terms"). If you do not agree, please do not use the Services.

2. Who we are

The Services are operated by Sanocare Tech Innovations Private Limited (CIN U86904DL2025PTC446725), with registered office at 1666/B2, 3rd Floor, Gali 2, Govindpuri Extension, Kalkaji, New Delhi — 110019.

3. The Services

Sanocare offers planned, non-emergency primary healthcare delivered to your home or via teleconsultation. Our Services currently include:

• Home visits — a GNM / B.Sc Nursing-qualified medic visits you at home and delivers a structured assessment, with an MBBS doctor joining on live video to lead the consultation and issue a digital prescription.
• Nursing-only visits — a single procedure (injection, IV, wound dressing, sample collection) performed by a GNM / B.Sc Nursing-qualified medic, without a doctor consultation.
• Teleconsultations — a remote video consultation with an MBBS doctor.
• Lab sample collection at home — phlebotomy at your address, with samples processed by our laboratory partners.

Services are currently available in select pincodes of South Delhi. We expand our service area periodically; check the pincode coverage on our website for current availability.

4. Eligibility

You must be 18 years of age or older to register on our Services on your own behalf. If you are below 18, you may be registered as a profile under the account of your parent or lawful guardian, who consents to and is responsible for your use of the Services.

You confirm that the personal data you provide is true and accurate to the best of your knowledge.

5. Booking and cancellation

By placing a booking, you create a contract with Sanocare for the specific Service requested, at the price displayed at the time of booking. Bookings are confirmed only after payment of the booking fee (₹249 by default; or ₹499 full upfront, at your option) via our payment gateway partner Razorpay.

Cancellation and refund terms are governed by our Refund & Cancellation Policy.

6. Payment

Sanocare uses Razorpay as its payment processor. All payments are made via UPI, debit card, credit card, net banking, or wallets supported by Razorpay. Sanocare does not store your full card number, CVV, UPI PIN, or banking credentials.

Healthcare consultations provided by Sanocare are exempt from Goods and Services Tax (GST) under the relevant entries of the GST Act. Lab tests, medicines, or other ancillary services billed through third parties may attract GST as applicable.

A typical home visit transaction works as follows:

1. ₹249 is captured at booking confirmation.
2. The case proceeds; the medic visits, vitals are captured, the doctor consults via video, the prescription is issued.
3. When the doctor closes the case, the remaining balance (typically ₹250 for a standard visit) is auto-charged to the same payment instrument.
4. If the consultation extends beyond 15 minutes, additional time is billed at ₹100 per additional 5 minutes.

Receipts and invoices are sent via SMS and stored within your Sanocare account.

7. Your obligations

When using the Services, you agree to:

1. Provide truthful and complete information at booking and during consultations.
2. Cooperate with the medic and doctor in good faith, including allowing the medic safe entry to your home during the visit window.
3. Not misuse the Services (no fraudulent bookings, no abusive conduct toward our clinicians, no unauthorised recording or distribution of consultations).
4. Pay any amounts due in accordance with the booking and applicable pricing.
5. Use the Services only for lawful purposes.

We reserve the right to suspend or terminate access to the Services in case of breach of these obligations.

8. Our obligations and limitations

Sanocare commits to:

1. Deploy GNM / B.Sc Nursing-qualified medics and MBBS-qualified (or higher) doctors to deliver every consultation.
2. Comply with the Telemedicine Practice Guidelines 2020 issued by the Ministry of Health & Family Welfare, Government of India.
3. Maintain clinical records of every consultation in line with applicable medical record-keeping norms.
4. Strive to meet a median time-to-medic of under 30 minutes within our active service area, while acknowledging that we cannot guarantee a specific arrival time for any individual booking due to traffic, weather, and operational variables.

Sanocare's Services are not intended for emergency medical conditions (see Emergency Disclaimer). Clinical decisions made during consultations are the professional judgment of the attending doctor based on the information presented; outcomes of medical treatment cannot be guaranteed.

9. Intellectual property

All content on the Sanocare website and the Sanocare Pulse application, including logos, text, designs, software, and underlying source code, is owned by or licensed to Sanocare Tech Innovations Pvt. Ltd. and protected by Indian and international intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written permission, except for personal, non-commercial use as a Sanocare patient.

10. Limitation of liability

To the maximum extent permitted by law, Sanocare's aggregate liability arising out of or in connection with the Services shall not exceed the total amount you have paid us for the specific Service giving rise to the claim, in the 12 months preceding the claim. Sanocare shall not be liable for indirect, consequential, incidental, special, or punitive damages.

Nothing in these Terms limits or excludes liability that cannot be excluded under applicable Indian law, including liability for death, personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

11. Indemnity

You agree to indemnify Sanocare and its officers, directors, employees, and clinicians against any claims, damages, or expenses arising out of your breach of these Terms, your misuse of the Services, or your provision of false or misleading information.

12. Termination

You may stop using the Services at any time and close your account by writing to contact@sanocare.in. Sanocare may suspend or terminate your access in the event of a material breach of these Terms, with reasonable notice except where suspension is required to protect users, clinicians, or our infrastructure.

13. Governing law and jurisdiction

These Terms are governed by the laws of India. The courts in New Delhi, India shall have exclusive jurisdiction over any disputes arising out of these Terms or the Services, subject to applicable consumer-protection law.

14. Modifications to these Terms

We may amend these Terms from time to time. Material amendments will be notified to you by email, SMS, or in-app notice at least 7 days before they take effect. Your continued use of the Services after the effective date constitutes acceptance of the amended Terms.

15. Contact

For any questions about these Terms, write to contact@sanocare.in or to our registered office address above.