Grievance Officer

Grievance Officer

In line with the Digital Personal Data Protection Act, 2023 ("DPDP Act 2023") and applicable consumer-protection rules, Sanocare has appointed a Grievance Officer to address questions, concerns, and complaints about our services and about how we handle your personal data.

Shashwat Arora, Grievance Officer Sanocare Tech Innovations Private Limited 1666/B2, 3rd Floor, Gali 2, Govindpuri Extension, Kalkaji, New Delhi — 110019 Email: contact@sanocare.in

What you can raise

You can contact the Grievance Officer about:

• How we collect, use, store, or share your personal data, and requests to access, correct, or erase it
• Withdrawal of a consent you previously gave
• A booking, visit, consultation, payment, refund, or lab report
• Any other concern about our services or staff conduct

How to raise a grievance

Email contact@sanocare.in with the subject line "Grievance — [brief topic]". To help us resolve it quickly, please include:

1. Your name and the mobile number registered with Sanocare
2. The booking reference (SAN-B-…) or report link, if your grievance relates to a specific service
3. A clear description of the issue and the outcome you are seeking

You may also call us at +91 97119 77782 (9 AM – 9 PM, all days) and ask to be connected to the Grievance Officer.

Our response timeline

We acknowledge every grievance within 48 hours of receipt and work to resolve it within 30 days, as required under the DPDP Act 2023. If a grievance needs longer, we will tell you why and give you a revised timeline.

If you are not satisfied

If you are not satisfied with our response, or do not receive one within the stated timeline, you may escalate a data-protection grievance to the Data Protection Board of India once it is operational under the DPDP Act 2023. This does not affect any other rights or remedies available to you under law.

Not for emergencies

The Grievance Officer handles service and data-protection concerns, not medical emergencies. If you or someone you are caring for is experiencing a medical emergency, call 112 or 102 immediately — see our Emergency Disclaimer.